Privacy Policy

Elementia Ltd ("Elementia", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services, and describes your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Elementia Ltd is the data controller for personal data collected through this website. We are registered with the Information Commissioner's Office (ICO).

• Company: Elementia Ltd
• Registered address: 1 Canada Square, Canary Wharf, London E14 5AB
• Email: privacy@elementia.uk

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, telephone number, and organisation name when you submit a contact form or enquiry.
• Usage data: IP address, browser type, pages visited, and time spent on our website via analytics cookies (where consent is given).
• Communications: records of correspondence between you and Elementia.

3. How We Use Your Data

We process your personal data on the following legal bases:

• Contract performance: to provide services you have requested.
• Legitimate interests: to respond to enquiries, improve our website, and maintain business records.
• Consent: for marketing communications and non-essential cookies, where you have opted in.
• Legal obligation: to comply with applicable law and regulatory requirements.

4. Data Sharing

We do not sell your personal data. We may share it with:

• Trusted service providers who assist in operating our website and delivering our services, under appropriate data processing agreements.
• Professional advisers (lawyers, accountants) bound by confidentiality obligations.
• Regulatory or law enforcement bodies when required by law.

5. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, or as required by law. Contact enquiries are typically held for 3 years. Client data retention periods are governed by individual contracts.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate data
• Erasure ("right to be forgotten") in certain circumstances
• Restriction of processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time (where consent is the legal basis)

To exercise any right, email privacy@elementia.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

7. Cookies

We use strictly necessary cookies to operate the website. With your consent, we also use analytical cookies (e.g. Google Analytics) to understand how visitors use our site. You can manage cookie preferences at any time via our cookie banner.

8. Security

Elementia is ISO 27001 certified. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure.

9. Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be available on this page, with the date of last update noted at the top.

10. Contact

For any questions about this policy or how we handle your data, please contact our Data Protection Lead at privacy@elementia.uk.